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PanaLog is a call management/cost accounting software program that connects to Panasonic Telephone Systems through the computer. The program supports Windows 95/98/NT/2000-ME, XP. A company may analyze call activity and produce reports within seconds. PanaLog Call Management Software works specifically with the following Panasonic Telephone Systems.
Panasonic Telephone Systems send call data through the RS232 port of the telephone system. PanaLog receives the information from the telephone system, and stores it on the computer hard drive (data is never overwritten). PanaLog Software receives information from the Panasonic System as soon as the call is completed and the data is organized on a viewing screen "Analyze Call Data". This feature provides flexibility, by allowing the user to view all activity, or only what is needed at the moment using easy search windows. Generate reports and graphs in seconds!
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PanaLog for your Business, Home Office or General Home Use
Every Business Owner/Home Owner deserves to know what is happening at their facility. PanaLog provides every customer that owns a Panasonic Telephone System this extra added value of call management and an extremely powerful software program. The best part about PanaLog is that you will never have to spend another penny on call management products when when you expand your telephone system. PanaLog will grow with you and your telephone system at no additional cost.
PanaLog can measure and evaluate all inbound/outbound call activity, employee productivity, growth, long distance bills, telephone abuse and much more. PanaLog puts you in control and lets you view all call activity, or zone-in on specific calls, employees, departments, dates, etc.,with easy "Point & Click" Menu Options. PanaLog allows you to produce valuable reports or graphs in seconds.
Key Features:
- Easy to Use: Setup Time 1 Minute
- Monitor employee productivity
- Stop telephone abuse
- View long distance bills immediately
- Link employee names to extensions
- Search call records by name
- Flexibility to "exclude" Owners/Managers extensions from reports
- Call accounting section for billing clients
- Logs "ALL" Caller ID activity (unlimited)
- Converts area codes to geographic locations for easy identification
- View voice mail activity/call-out logs for pagers, cell phones
- Home Owners--Monitor/protect children. Know who they are calling, what time and who is calling them.
*Note: Caller ID is necessary for inbound caller identification. Caller ID Card(s) must be installed in your telephone system and Caller ID Service ordered from your local telephone company.
Fast & Easy Setup
PanaLog provides every customer that owns a Panasonic Telephone System as extra added value of management. PanaLog puts you in control and lets you view all call activity or zone-in on specific call information collected from your Panasonic System. PanaLog is designed with easy point and click menu options which allow you to produce powerful reports and graphs in seconds.
Call Collection Process
Panasonic Telephone Systems send call dat (SMDR) through the RS 232 port of the unit. PanaLog receives the call information from your telephone system immediately once the call ends. The data is stored on your computer hard drive and is never overwritten. PanaLog organizes the data on a view screen (Analyze Call Data) which allows you to view all your call activity utilizing easy search windows. Reports and graphs can be generated from any of the information provided from the Panasonic SMD data.
SMDR Facts
Panasonic SMDR generates information about all inbound/outbound call activity to include: Date, Time. Extention, CO, Dial Number, Caller ID*, Ring Time, Call Duration, Account Codes and the Condition (calls not answered, call transfer and more).
Caller ID Capabilities
Caller ID is necessary for inbound call tracking. Caller ID card(s) must be installed in you telephone system and Caller ID service ordered from your local telephone company. Check your telephone system specifications for call data output. All telephone system provide different options and PanaLog will only provide reports based on information provided by your telephone system.
Flexible and Informative Call Management Reporting
PanaLog Call Management Utility Software is designed to provide companies with a cost effective software tool which allows managers to analyze Real-Time call traffic (view calls as soon as they are made). You can generate reports, search by desired criteria, generate graphs for any or all of the following:
- Tracks TD500 Login/Logout for ring groups/call center environment
- Inbound/outbound calls
- Daily, weekly, monthly, yearly calls
- Individual extensions, all extensions, departments
- Telephone call lengths
- Average call lengths
- Most frequent inbound/outbound numbers
- Telephone line usage
- Number of rings before call is answered
- Unanswered calls
- Account codes
- Date/time
- Inbound/outbound calls by geographic regions/converts area codes to city and state for more detailed reporting
- Local, long distance, international calls
- Calls over 10 minutes (may be set to desired setting)
- Caller ID (when provided by phone company)
- Voice mail call-out (insure employees are being notified after hours/weekends, verify that after hour notification corresponds to employee time card)
- Cost accounting
Applications:
- View all the information, or only what is needed at the moment
- Various summary information allows the user to select what to analyze
- Add new area codes as they become available in the United States for constant updated regional call identification
- Security key disk required prior to entering program
- Remote workstation capability
- Accommodates 10-digit local dialing plan configurations
- Accommodates Centrex / Plexar (dial additional "9")
- Reports can be saved as a file or exported for e-mail transfer
- "Help" Menu available
- Does not require user-intervention (will automatically start collecting data once installed)
- Free upgrades available
Panalog is manufactured in the U.S.A. Please note that for Caller ID to work, this service must be activated by the local telephone company and Caller ID card(s) must be installed into the telephone system. Caller ID is not available in all areas.
PanaLog Software Package Includes:
- 1 Security Key, required to unlock the PanaLog Program
- 1 PanaLog CD, includes User Guide for convenient reference and printing
- CD accomodates the following Panasonic Telephone Systems:
- 5ft SMDR CAT5 Cable Kit, already assembled for quick connectivity
- Connector ends are wired for Null Modem so no special adapters are needed
- The CAT5 cable can be replaced for an optional remote workstation capability up to 300ft
Simply connect the Cable Kit to the Telephone System and your computer. That's all there is to it! Free Technical Support and Training are provided so you can produce powerful call management reports for your facility.
Computer Requirements:
This Software has the capability to work off a remote computer within the office. Your workstation computer does not have to be located next to your control unit. Files can be exported from any computer connected to the control unit.
Computer Minimal requirements (User Supplied)
- USA Windows 95/98/NT/2000-ME, XP
- CD ROM Drive
- Floppy Drive
- 486 with 32M RAM
- 100MB free hard drive storage
- United States Only
PanaLog ULTRA Call Management Software for USB Drive:
ULTRA Call Management Software for USB Drive is the Complete Call Management Software for Commercial Business, Home Office, or General Home use. Provides the ability to Monitor Employee Productivity, Stop Telephone Abuse, Billing Capability, and Logs all Caller ID Activity.
Call Management Software Features:
- Plug and Play Connectivity
- The USB Key has a unique serial number - After installation the program automatically generates another unique authorization number onto the Panalog PC
- One Minute Installation and Setup: Connect the Universal CAT5 SMDR Cable Kit between your PC Com Port and Telephone System - Select your Telephone System Model in the Setup Section
- Powerful Call Management Reports and DESI PLUS Telephone Label Software Printing (for KX-T Telephones) can be produced in seconds
- No Security Key needed, No Floppy Drive needed, No CD Required!
- Featuring Built-In PanaLog eSound MP3 Music on Hold (MOH)
- Easy Point and Click Panalog Menu Options
- Reports and Graphs
Compatible with the following systems:
General FAQ:
Why can't PanaLog work in other countries?
PanaLog is specifically designed for the dialing patterns of the United States only. PanaLog will not recognize other country dialing patterns and will not work outside the USA.
Will this software only work on Panasonic Systems?
Yes. Only USA Panasonic System Models KX-T. PanaLog Call Management Software is designed specifically for the SMDR output (Call Data) of these systems.
How long does it take to install this software?
Typically 1-3 minutes. Time to install will be based on how quickly the user's computer runs through the set-up process. Once the set-up process has completed, it is ready to use, and ready to start tracking telephone calls.
Where can PanaLog be used?
Any comercial business, home office or general home use, with a Panasonic Telephone System (KX-T).
Will this software track intercom/inter-office calls?
No. The telephone system does not generate this information.
How can I separate toll free calls 1800, 1888, 1877 ? (I don't want to combine these with my actual long distance call time)
The Special Reporting Feature has multiple search techniques. One of the features allow you to search long distance calls. The report will generate all 1+ numbers, but, it will not show toll free numbers. You can also do a separate search to see what toll free numbers were dialed. Just click on "search long distance" or "search toll free" and your report is available in seconds.
Does PanaLog Support 10-Digit Local Dialing Parameters?
Yes. If your current PanaLog version does not support 10-digit local dialing, an upgrade is available.
Does PanaLog Support Centrex/Plexar?
Yes. In the customization screen, simply "check the box" if this telephone company feature applies to your business.
I have a KX-TD1232. I am using another call accounting program that supports 16 extensions. When I add more employees I have to buy an add-on, or additional software to accommodate these extensions. Why is PanaLog different and what do we have to do with the software when we add more employees?
There is nothing you have to do when adding more extensions if you are using PanaLog. This software was created with the consumer in mind. The software supports the maximum number of extensions for each control unit. Example: For your KX-TA1232, if it were at it's maximum configuration, PanaLog will track calls for 32 stations. If you start with 10 employees, and add 22 more, you do not have to spend more money on call management software. PanaLog supports every KX-TA624, KX-TA1232, KX-TAW848, KX-T123211D, KX-TD500, KX-TD1232, KX-TD816, KX-TD308, older KX-T61610, and every extension they accommodate and never will you pay an additional cost when adding more extensions.
Can PanaLog be used in hotels/motels and is installation different?
Installation is no different. A special software upgrade for cost accounting is also available. Not all businesses need to track the cost per call. Example: Most businesses do not charge employees for calls made during the week, and only need call management reports. A Hotel may charge customers a flat rate for local/long distance fees, a Lawyer may charge clients, etc., so besides call management, they might choose to utilize the cost accounting as well.
Why is Caller ID Information not showing on the reports?
Caller ID must be activated by the Telephone Company for each business line you desire. Also, a Caller ID circuit card must be added to your telephone system to process the information.
FOR USE IN THE USA ONLY
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